Using live chat solutions has become popular over the years, especially with the fact that many companies are starting to notice how much Millennials love online website live chat.
This growing popularity has prompted companies and businesses to find ways to meet the high demands of satisfactory levels of customer service by their customers.
It only means that the importance of having a live chat platform as a company cannot be underestimated as it brings in increased sales, better and cost effective operations, enhanced customer loyalty, increased market reach along with- With goes a long way in providing you with more benefits. Advantage over your competitors.
Like most new and existing technology, the live chat platform has been able to pick up on a lot of trends.
Suggested Read: 5 Proven Tactics to Improve the Customer Service Experience
Technological Trend Around Live Chat Solutions
Social Media Integration
Social media integration is the use of software that puts every account on Facebook, Twitter, Instagram, among others, into a single platform.This means that you will be able to post on all your social media accounts at once. It also gives you the ability to schedule a post.
This live chat tool will greatly increase your social media reach, as you will be able to interact with your customers on any platform of their choice.
It also reduces the time that you might have spent redirecting a customer to your platform.
Screen Sharing And Co-Browsing
Is this a way that the customer service representative can share the screen with the customer while browsing on the same webpage?Dual cursors are available for both the customer service representative and the customer, which allows them to control browsing simultaneously.
This awesome tool allows users to interact completely in real time with customer service representatives.
It only means that better support will be provided to the customers.
CRM Integration
CRM integration is the way your website works in conjunction with your CRM.
When used alone, CRM allows you to maintain customer information based on manually entered entries.
Integrating websites allows your customers' valuable information directly to your CRM.
CRM integration will improve the customer service operations of your business by gaining valuable insights through your customers' chat histories.
This is sure to convert most of your customers into potential leads in sales.
Automatic Pop Up Message
A pop up message is any graphical user interface (GUI), usually small windows that appear suddenly on the main page.
These pop ups help in creating an engaging and interactive effect.
Pop ups when used properly by a business enterprise will help to engage visitors and convert them into regular customers.
Start A Chat
Recent research shows that buyers are 6.3 times more likely to become regular customers if they are invited to a chat.
This shows that the proactive idea of reaching customers or browsers and starting conversations is a great way to improve customer service.
Suggested Read: Increase Online Sales - Simple Steps To Grow Your Online Business
Wrap-Up
There really is no information to contradict the fact that a good customer service is a fundamental for any business to be successful.
Making customers happy can be very difficult, and as a business or enterprise owner, your sole objective is to find ways to satisfy your customers. Additionally, you get a competitive advantage over other businesses.
It explains the importance of understanding how trending technologies work, and how you can incorporate them into your company's operations system.
Customers are always right, so in order to keep your company or enterprise in the top position, it is very important to put customers first.
Hopefully the technical trends for live chat software solutions above will help you to have a detailed idea of the major technological advancements.
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