You might have already come across a lot of techniques to market your brand, drive more traffic, and increase your conversions.
If a fully managed live chat support service is not one of them, you may need to rethink.
It is common knowledge to know that it gives a better impression when you respond faster to a potential customer than they wait around and your digital presence is your first chance to make that impression.
A quick response will not only please them but it increases the chances of conversion. Live chat software has become an integral part of customer service and many B2B companies are using it on their websites.
You know why? It helps in business. It helps people. Therefore, it helps your bottom line!
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Let's see what fully managed live chat support software brings to automotive dealers and why it is foremost to your online presence.
Helps You Improve Your Lead Conversion
A study on 433 sales teams powered by Drift was looking at how sales associates were responding to new inquiries coming from their internal websites. It was found that there was a tenfold reduction in the odds of making contact with a lead after just five minutes without a reaction.
Waiting for more than 10 minutes lost almost all possible leads, and 10 minutes is not a huge time frame if you think about it. If you have employees moving vehicles, delivering to the customer or even quitting smoking closes your 10-minute window.
In today's world of swipe-left-swipe-right, nobody waits for a response, everyone looks for a quick response, and if they are not getting a quick responses, they will bounce back to Google and click on the next link.
So if you want to engage with every lead and do your marketing, there is no other way to do it faster and in a more cost-effective way than a managed live chat service.
Can you take the risk that you are losing customers while you are busy or even at bedtime? I don't think any business in Australia would answer yes, so you need to read.
Make sure you're helping your customers even when you're closed.
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Ever thought about staying in contact with potential customers outside of business hours? A managed live chat service makes it possible to be with your audience 24/7.
This ensures that potential leads have been attended to and you can open your dealership the next day by smiling, knowing that you have not risked losing a potential customer.
A fully managed live chat service for website responds directly to queries in 24/7 seconds and provides better customer service, the way people expect it. How awesome!!
Often, the difference between you and your competitor is small, with correct answers at the right time. Realizing that people who engage in chat are now ready for information can mean the difference between a bounced visitor and a potential customer. And as an automotive dealer, you know that reaction speed sets you apart from your rivals.
Deal With Objections Instantly
When you don't have a FAQ or an answer on another web page, do you go back to Google and start again?
You wanted help but something eluded you.
Trust me, it happens a lot.
If a potential customer has a burning question and if it is not dealt with quickly, they are going elsewhere.
Now imagine a managed live chat support service monitoring all your customer queries, answering them, and dealing with any queries or objections they may have. Isn't it amazing!!
Increase Sale
A fully managed live chat service uses state-of-the-art conversation training specifically designed to assist your customers in the first steps towards purchasing their car.
At Duvim Live Chat Software, we analyzed modern trends in customer communication preferences and generate high quality leads from your website traffic. It becomes an extension of your dealership while selling everything you do with stellar customer service - selling cars.
With the integration of a fully managed live chat support service, you will notice a growth in client interaction, leads, and ROI of your internet marketing. This leads to a direct increase in your sales.
The Conclusion
The fully managed live chat support service makes it easy for your customer to connect with your automotive dealership increases online lead conversions and presents a terrific customer experience.
Click Here: To Try The Best Live Chat Software For Website For Free!!
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